Refund Policy

1. Merchant of Record

All purchases of LOCI Analytics subscriptions are processed by Paddle.com Market Ltd. (“Paddle”), which acts as the Merchant of Record and reseller of our products. This means Paddle is responsible for billing and, where applicable, for processing refund requests in accordance with its own policies as well as those described here.

2. Subscription Plans

LOCI Analytics is available on monthly and annual subscription plans. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings; access continues until the end of the current paid period.

3. Refund Eligibility

We offer refunds subject to the following conditions:

• 14-day money-back guarantee: If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your initial payment. This applies to your first subscription purchase only.
• Annual plan early cancellation: If you cancel an annual subscription after the 14-day window, we do not provide pro-rated refunds for unused months, unless required by applicable law (e.g., the EU Consumer Rights Directive).
• Monthly plan: Monthly subscriptions are not refundable once the billing period has started, except within the 14-day window applicable to initial purchases.
• Renewal charges: If you forget to cancel before a renewal and contact us within 48 hours of the renewal charge, we will review the request on a case-by-case basis.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Your account has been suspended or terminated for violation of our Terms of Use;
• The refund request is made outside the eligible window described above;
• Charges for usage overages or add-ons that have already been consumed;
• Purchases of non-subscription one-time items, if applicable.

5. EU & UK Consumer Rights

If you are located in the European Union or the United Kingdom, you have the right to withdraw from a digital service contract within 14 days of purchase without giving any reason, unless you have already commenced use of the Service and expressly waived this right. By activating your LOCI subscription and accessing the Service, you acknowledge that performance of the contract has begun and you waive the statutory cooling-off right to the extent permitted by applicable law. A refund under our 14-day money-back guarantee (Section 3) will be offered in lieu of this statutory right.

6. How to Request a Refund

To request a refund, please contact us at support@auroralabs.com with:

• The email address associated with your account;
• The date of purchase and the amount charged;
• A brief description of your reason for requesting a refund.

We will review your request and respond within 5 business days. Approved refunds are processed through Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

7. Disputes

If you have a billing dispute, please contact us before initiating a chargeback with your bank. Most issues can be resolved quickly through direct communication. Chargebacks that are later determined to be unwarranted may result in account suspension.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated “Last updated” date. The policy in effect at the time of your purchase governs any refund requests for that transaction.

9. Contact

For refund requests or billing questions:
Aurora Labs Ltd.
support@auroralabs.com